LOT Polish Airlines is the world’s third-best airline for 2023, and Europe’s second-best, according to the ranking by air passenger rights organization AirHelp Score.
LOT trailed only Qatar Airways and Lufthansa Group’s Eurowings in the ranking, which was based on three factors: punctuality, passenger reviews, and fair treatment when problems arise. LOT managed to improve its standing by 12 places compared to 2022.
LOT Polish Airlines outperformed Etihad Airways (4th), United Airlines (10th) and KLM (16th). Germany’s Lufthansa came 57th, while British Airways placed 82nd.
On the Polish domestic market, LOT came first, in front of KLM and WizzAir.
AirHelp was founded as a start-up in 2013 to defend the rights of air passengers worldwide. It is reported to have the largest global team of lawyers specializing in air passenger rights and works with law firms in 30 countries. It is a member of the Association of Passenger Rights Advocates (APRA), whose mission is to protect and spread awareness of air passenger rights.
The world ranking of airlines and airports has been published by AirHelp since 2015. It is based on global data collected between the beginning of January and the end of October, with 5,300 passengers surveyed regarding 83 airlines and 200 airports worldwide.
